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6 opportunities for growth using Open Banking...

Open Banking is considered to be the catalyst that will transform the UK banking industry. As traditional banking models evolve, new opportunities to acquire customers, minimise risks and enhance customer experience are starting to...

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How true digital transformation should reach always on...

Mobile technology means the customer is always on and always available. As such, companies can no longer wait until they arrive in store or on their website to engage them – brands need to spread their wings to seek out potential customers through digital transformation. Campaign marketing used to...

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How to create a happy path...

Most digital onboarding processes are digitised versions of legacy face-to-face processes that have only one route to successful completion, the so-called ‘happy path’. But, for many customers, the path isn’t always happy, and the same can be said for the provider. Offline happy path processes can work, but online,...

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With your kettle now generating data, when is enough, ...

As the Internet of Things (IoT) develops, connected products and services will create digital data. This data can show how, when, and where consumers use their products – with their consent. This will create a data ecosystem that enables much more insight and personalisation than before. The Internet of...

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There are multiple challenges to creating a great digi...

Content in this blog is an extract from our ‘digital onboarding’ whitepaper. For organisations that want to use a high-quality digital platform to reliably turn prospects into customers, the future can’t come soon enough. Customer feedback has suggested that some current onboarding systems could be considered not fit for...

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The evolution of big data – the ‘6 Vs’...

For many organisations there is an elephant in the room – ‘Big Data’. Big Data isn’t new and the term can be misleading. Large data sets have been in existence for many years, built and used by major companies for decades. In fact, many commentators have argued that ‘Big...

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Mid-term adjustment fraud – cut it out and cut costs f...

Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look like? Some people deliberately change their policy during its term to save money on the initial premium. This is being done in a few different ways, let’s explore the three scenarios: Scenario...

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In a truly digital economy, are Life and Pensions mark...

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not quite like that any...

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New data. What is it and where does it come from?...

New data Data sits at the heart of the digital revolution. The huge volume of digital data being generated by organisations and individuals has played a pivotal role in the growth in the amount of data as a whole. And that’s only going to increase. New data coming from...

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