What is a Single Customer View? What are the benefits?

Posted on Jul 23 2015 by

A Single Customer View (or SCV) is a single view of your customer including all their known contacts points and preferences. Read on for how to create one and what it enables marketers to do.

Branchless Banks and the Identity Checking Conundrum

Posted on Jul 23 2015 by

Two headlines caught my eye recently, the first concerned the rise in current account fraud and the second was a new bank starting up – a bank that wouldn’t have any branches.

Seven ways to control costs

Posted on Jul 23 2015 by

1. Plan out an effective budget When creating a budget, make sure that it’s flexible and not something you produce at the beginning of the year to not to be referred to again. A dynamic budget reviewed regularly can help you to react to ever-changing market climates. It’ll let you know when it’s time to […]

Office of Tax Simplification (OTS) to be made permanent

Posted on Jul 23 2015 by

In light of the recent budget, the Government has announced that the Office of Tax Simplification will be established on a permanent basis with an expanded role and capacity. They’ll be put on a statutory footing in the 2016 Finance Bill providing independent advice to the Government on how to deliver a simpler tax system. […]

How will the Summer Budget 2015 affect your business

Posted on Jul 23 2015 by

The Chancellor of the Exchange, George Osborne, announced that the rate of corporation tax would fall to 19 per cent in 2017 and 18 per cent in 2020, the lowest in the G20. For start-ups and many UK small firms, this is unlikely to have a big impact. Employment costs The Chancellor announced a 50 […]

Guest post: 5 ways to protect against online fraud from Frank Abagnale

Posted on Jul 22 2015 by

What took time, patience, unusual equipment and certain skills years ago can be accomplished in a matter of minutes online today. Technology and the internet have enabled the growth and prevalence of online fraud. For today’s fraud perpetrator, all you need is a laptop, internet connection and some knowledge of how to operate phishing emails.

Adapting to the Taxation Of Pensions Act

Posted on Jul 22 2015 by

With the Taxation of Pensions Act 2014 now in effect, wealth, life and pensions providers are finding their resources stretched with an increased number of customers enquiring about taking advantage of drawing down their pension funds.

Does mobile experience equal customer experience?

Posted on Jul 21 2015 by

It’s clear to everyone in the world of business that more and more people are using their mobile devices to do their banking, shopping and even play games.

Is this the Tipping Point for banks?

Posted on Jul 16 2015 by

Right now retail banking has reached a Tipping Point as more money than ever before is being invested into financial technology ventures. Analysis shows that challenger banks are currently seeing some strong areas of growth.

What is progressive profiling? How it works and best practice

Posted on Jul 13 2015 by

Progressive profiling is a method of gathering customer data in small increments to avoid damaging the customer journey. Read on for an explanation and best practice guidance from Experian’s very own Matt Dunn.