Latest Post

Loading...
The complexities of a data driven era...

The acceleration of technology means that we now live in a world built on data; it is everywhere and continually growing in significance and value. When you look at it in its barest form, investment in data becomes comparable to investment in infrastructure. It significantly impacts the way businesses...

Read More The complexities of a data driven era
Biometrics and data passports: the future of customer ...

Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each day, the possibility of a significant breach becomes increasingly r...

Read More Biometrics and data passports: the future of customer data protection
People-based marketing – What is it and how did we get...

‘People-based marketing’. It’s a really nice sounding phrase – one that we’re hearing more and more in marketing circles. It’s a bit of a buzzword. It seems to mean ‘marketing that’s about people’. Customer centricity? Makes sense. However, the implication that marketing was ever not about people is mildly...

Read More People-based marketing – What is it and how did we get here?
Facebook’s transferable log-in is great – would ...

Increasingly, a range of websites offer users the option of logging-in with either their Google or Facebook details. Why? Well, it ensures the user only has to remember one set of credentials and it prevents them turning away from a new site when faced with the laborious task of...

Read More Facebook’s transferable log-in is great – would something similar work for finance?
Pension providers’ concerns: engagement, cybercrime, g...

The general public in the UK is clamoring for new digital services and has an expectation that all facets of their lives should, in one way or another, be manageable through desktop or mobile. This new reality is recognised by pension firms, but in an industry that has so far...

Read More Pension providers’ concerns: engagement, cybercrime, going digital
In future, what will customers expect from pension pro...

The savings gap in the UK is significant. People are not putting enough aside to see them securely through the latter part of their lives and need to be encouraged to take financial planning more...

Read More In future, what will customers expect from pension providers?
How interwoven is your customer?...

Criminals have created a business from committing fraud — a source of success, reputation, prosperity and innovation. For companies, preventing fraud loss is often viewed as a cost of doing business, and, as such, is approached defensively. In order to outpace fraudsters, organisations are modernising their fraud mitigation strategies,...

Read More How interwoven is your customer?
Man Vs. Machine...

Machine learning has become an invaluable tool in the fight against fraud. It combines computational statistics, artificial intelligence, signal processing, optimisation, and other methods to identify...

Read More Man Vs. Machine
Stopping fraud frees up valuable resources...

Many companies feel that protecting transactions is the most important area to which to shift their focus after the account opening stage. Transactions certainly should be considered, but one of the other benefits of looking at account activity (or non-monetary transactions) is that you’re stopping the emerging threat earlier...

Read More Stopping fraud frees up valuable resources