We keep your personal information for as long as we need to provide marketing services for our clients, and no longer.
Sometimes we may need to keep your data to comply with our legal obligations, resolve any disputes, or enforce our rights. These reasons can differ based on the type of information and the service we’re offering, so the amount of time we keep your personal data may vary.
In all cases, our need to store and use your personal information will be reassessed on a regular basis. Any information we no longer require is safely disposed of.
For more detail on the retention periods that apply to each category of personal data we might hold about you, click each of the sections below.
Postal Direct Marketing
Contact data obtained from data partners to enable Direct
Marketing from our marketing database.
Our postal marketing database is rebuilt monthly to ensure that data held is up-to-date
and as accurate as possible. The raw input contact data (names and postal addresses)
from our data partners, which is provided to us monthly, is retained for 2 months
for back-up purposes to allow for one full refresh of the product to be completed
prior to deletion of the input data.
The monthly "built" marketing database file is retained and archived for 12 months
to allow for the investigation of Data Subject queries. Contact data held within this
live database may have been collected by the supplier 0-24 months previously.
Email Prospect Marketing
Email data obtained from data partners to enable us to
create relevant marketing audiences for deployment via email.
Our email marketing database is rebuilt monthly to ensure that data held is up-to-date
and as accurate as possible. The raw input contact data (names, postal address and
email addresses) from our data partners, which is provided to us monthly, is retained
for 2 months for back-up purposes to allow for one full refresh of the product to
be completed prior to deletion of the input data. We only retain the live version
of the built product.
Note: Experian do not provide lists of
contact email addresses directly to third party organisations. The sending of the
email, to communicate offers from relevant brands or organisations, is sent to a data
subject directly by the organisation to whom they gave their consent to be contacted
with email marketing offers.
Identities, models, segmentations for insight purposes.
Our attributes, propensities and segmentations are linked to the names and postal
addresses of UK adults on our marketing database.
As above, the input data (names and postal addresses) is retained for 2 months
for back up purposes, to allow for one full refresh of the product to be completed
prior to deletion of the input data. The "built" marketing database file is retained
and archived for 12 months to allow for the investigation of Data Subject queries.
Marketing Data Quality and Suppressions data
Any personal data supplied by 3rd parties for suppression
purposes is supplied monthly and previous data is then deleted.
Our own 'built' marketing suppression files are retained for 2 months after each
monthly build (the 'live' and previous version) before deletion.
Records added to our NMR (Non-Marketing Request) file, required to suppress data
subjects from Experian processing their data for direct marketing purposes if requested,
are kept indefinitely. This is to ensure that at any point in the future, Experian
data relating to that data subject is not processed for directing marketing purposes
(including any profiling that supports direct marketing).
Credit Marketing Suppressions
The raw input data is retained for 2 months for back
up purposes, to allow for one full refresh of the product to be completed prior to
deletion. Historical "built" suppression files are retained for a period of up to
6 years, aligned with the time period required for it to be held within Experian's
Bureau Data, and for analysis purposes only by our clients to understand their retrospective
risk profile to ensure responsible marketing of credit products.
Identification of Individuals
Identification data like names and addresses are kept while there’s a continuing need to do so. This need is assessed on a regular basis, and data that’s no longer needed for this purpose will be deleted. However, much of this data requires on-going retention as it helps to correctly identify unique individuals when we see them from our data suppliers or our clients, regardless of the presentation of names and addresses, and therefore enables us to keep your data accurate and up to date.
Identification data also supports ‘linkage’ ‘to connect our marketing data to digital sources (unless a data subject objects to direct marketing in which case the record is deleted). This helps our clients in making sure the offers and services marketed to you are relevant and consistent across all marketing channels, providing you with a better overall experience.
Home shopping and direct retailer data pool
We run a home shopping and direct retailer data pool on behalf of the member organisations to help the group share general insight and trends that their customers share, so that they can provide you with a better experience. Our members share with us customer names and addresses and transactional data - spend value, date of the most recent purchase and the types of product built – to enable this service.
The raw input data sent to us by our members is retained for 12 months after receipt into Experian, after which it is automatically removed.
On a quarterly basis, we remove any records contributed from members who have not provided data into data pool in the last 12 months. As this process is conducted on a quarterly basis, data may reside in the database for up to 15 months
Experian do not change or delete information sent by the members of the data pool once it is within the pooled database. Historical transactional data is held, if supplied by the member, as this could provide insight on purchasing behaviour patterns. There is no limit on the recency of when the transaction within the member file has taken place if the member deems this transaction history is relevant to purchase activity of the individual (and is in line with their own data retention policy) as this could still be relevant in providing valuable insight if that history is continuous.