How are organisations changing their processes and activities in order to meet the requirements of the Consumer Duty regulation?

Our research reveals that for many organisations, the role of integrating the Duty into the business varies, across credit risk, product, compliance teams and others.

We also discovered what the Duty means for consumers and small businesses and how they feel it will help them continue to thrive.

We delve into how the frequency of affordability assessments and how using a credit reference agency can help in meeting the needs of the Duty.

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