How can you help customers understand their financial health and…
The pandemic has brought a significant shock to the economy, consumers and business alike. No one was prepared, or could imagine the Covid-19 pandemic, as such we now see a significant amount of...
Towards a universal customer view
Customer expectations are evolving fast. When interacting with brands, people demand smarter, more connected, more personalised and more seamless experiences, across every single touchpoint. And as...
Looking for ways to assist your customer management processes, and…
PowerCurve Customer Assist is here. Experian’s PowerCurve platform has been intelligently designed to help you to make better customer decisions even when operating in a dynamic business...
Utilities Suppliers; what role do Credit Reference Agencies have to…
I recently had the privilege of speaking at the Credit Strategies’ Collections and Vulnerability Summit. What is heartening, both at the conference and in the weeks that have passed, is the...
How to drive value from a true view of a…
As the world is moving towards a more customer-centric way of doing business it is important to understand what their view of a consumer is across all the multiple accounts they hold. Regulatory...
Data sharing in the SME environment
Commercial customers are no different to consumers. The way they are serviced by financial services may lag behind slightly in regards to processes and technology, but they are still people. I...
The increasing importance of personalised treatment and customer experience in…
The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than...
Why employees and customers are the best people to reshape…
Once an organisation has mapped its customer journey(s) and identified problem areas, it’s tempting for executives to swoop in and start fixing things through existing strategies and age-old...
Silos just won’t work anymore. But what will? Customer focus.
Figures show the people in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult. May’s Office of...
A brokers’ view: how digital drives data, and data drives…
I’ve been asked if the digital revolution marks the end of the broker. Why do you need an intermediary when everyone can go direct? True, digital has had a huge effect on insurance distribution....
Executives recognise change is needed – so, how do they…
The speed at which people have adapted to digital technologies has challenged businesses. This fast-paced evolving market has meant some businesses have found it a struggle to adapt their operating...
People may have new attitudes but they have the same…
In our now digitalised world there is evidence that, for some people, value and convenience are overcoming concerns over data usage. But that doesn’t mean that organisations can get away with...