Avoiding the hidden costs of consumer onboarding
When it comes to new customers, poor onboarding processes can result in a nightmare of escalating costs to your business. Signing up new customers should be simple. Get it wrong and you can run into...
How to build positive relationships with your customers from day…
Building positive relationships with customers from day one requires efficient onboarding processes and effective, accurate data capture. Onboarding new customers can be strewn with pitfalls. Slow or...
Case Study: Rightmove
Data makes the difference for Rightmove’s customer experience Read the full story Background Rightmove is the UK’s largest property portal and its mission is to empower decisions around...
Webinar: Accurate data for better business performance
Many organisations underestimate the importance of accurate customer data. Inaccuracies in simple pieces of information such as their address or email can cause much larger problems down the line for...
Case Study: Royal Trinity Hospice- saves time and money with…
Data Cleansing The UK’s oldest hospice providing specialist palliative care chose Experian’s data cleansing services. It was able to reduce costs from sending unwanted mail, ultimately...
Case Study: Jayex partners with Experian Data Quality to deliver…
Jayex has implemented Experian’s address capture tools into its UK hospital self-service check-in kiosks to quickly validate patient addresses and so improve their experience and deliver cost and...
Case Study: Norfolk County Council
Address Validation Norfolk County Council empowers employees with address cleansing from Experian. Employees are able to update and ‘own’ their address records, liberating HR staff from...
Case Study: Cancer Research – saves time and money with…
Address Validation Cancer Research saves time and money on its customer engagement programmes with Experian. Cloud-based real-time address capture tools bring Cancer Research simple, accurate and...
Case Study: digitalbox – save £75,000 in wasted marketing spend…
Email Validation DigitalBox is one of the UK’s leading and fastest growing performance marketing operations. It chose Experian’s real-time email validation solution to help boost customer...
How to approach good data management
Data quality is a crucial aspect of attaining good data management. With the GDPR, regulations such as Open Banking and mandates like KYC, it is imperative that organisations investigate, assess,...
How the GDPR helps you to create good data strategies
The GDPR will continue to bring a plethora of positive opportunities. The key thing is to create a Single Customer View (SCV) in order to generate the best possible customer experience from the...
2 minutes on why compliance IS a good thing for…
Some see compliance as a barrier. And this perceived ‘challenge’ of compliance – the need to treat customers fairly and always help, respect and protect their interests – can mean some are...