Single Customer View helps you to create a complete understanding of your customers by consolidating all the data you hold about them in a single place.
Find out more Shawbrook Bank creates a single customer view
Overview: Aperture Data Studio helps Shawbrook create a single customer view
Overview
Shawbrook’s goal is to identify a customer across the bank through a single identifier. The differing workstreams, data sources, and processes make it difficult to create a single customer view.
Learn how Experian’s Aperture Data Studio helps Shawbrook create a single view of their customers to generate a customer profile for financial crime reporting.
Challenge overview
As a bank, Shawbrook must adhere to financial crime regulation and perform customer due diligence on its clients with the aim of assessing the potential risks that they pose to the company. Shawbrook set out to find a solution with a matching engine, as finding duplicates in their data was key to success.
Challenges
- Identify customers across the bank through a single identifier, finding and resolving duplicates
- Adhere to financial crime regulation
- Perform customer due diligence on clients
View Shawbrook Bank Profile
Company Bio:
The Shawbrook business model combines exceptional talent and deep market expertise with a scalable and adaptive technology infrastructure.
Our entrepreneurial approach, underpinned by a unique combination of specialist capabilities, enables us to deliver excellent experiences to a diverse customer base in markets where specialist expertise, flexibility and certainty matter, including SME, Real Estate, Retail Mortgages and Consumer. Within each of these four core lending segments, we continue to see further attractive opportunities for growth and remain confident in the ability of our platform to drive long-term, sustainable performance.
Our embedded digital capabilities and data-led approach also ensure we remain lean, focused and agile as an organisation, whilst also creating the capacity we need to meet growing customer demand. By carefully selecting the right opportunities within a large and growing addressable market we continue to generate high-growth and high-returns.
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|---|---|
| Company information: | |
| Industry: | Banking |
| Established: | 2011 |
| Number of employees: | 1500+ |
The consequence of having a tool like Aperture means that we've got the efficiency to understand the customers across all of the franchises that exist within Shawbrook in a single identifier.
Solution overview
Shawbrook went to the market looking for solutions comparing features like deduplication and matching, eventually leading them to Experian’s Aperture Data Studio. By consolidating the customer data into Aperture Data Studio, Shawbrook was able to standardise, dedupe, format, and enrich their data in one tool, creating efficiencies in reporting and providing a better understanding of their customers.
Experian's Aperture Data Studio helps Shawbrook create a single view of their customers to generate a customer profile for financial crime reporting.
Learn how Aperture Data Studio can help your business
Results
- Clear visibility into customers and insight into risks such as fraud that could lead to incompliance
- Profiles of customers across the bank to better approach business decisions and regulatory reporting
- Potential to enrich customer data for further product portfolio and revenue growth opportunities
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