Shawbrook Bank creates a single customer view

Overview: Aperture Data Studio helps Shawbrook create a single customer view


Shawbrook’s goal is to identify a customer across the bank through a single identifier. The differing workstreams, data sources, and processes make it difficult to create a single customer view.

Learn how Experian’s Aperture Data Studio helps Shawbrook create a single view of their customers to generate a customer profile for financial crime reporting.

Colleagues in an office

Challenge overview

As a bank, Shawbrook must adhere to financial crime regulation and perform customer due diligence on its clients with the aim of assessing the potential risks that they pose to the company. Shawbrook set out to find a solution with a matching engine, as finding duplicates in their data was key to success.

  • Identify customers across the bank through a single identifier, finding and resolving duplicates
  • Adhere to financial crime regulation
  • Perform customer due diligence on clients
View Shawbrook Bank Profile
Company Bio:

Shawbrook Bank is a specialist savings and lending bank offering small and medium-sized businesses and consumer customers in the UK a range of lending and saving products. Over the last decade they have built a bank that is designed to accommodate individuality, diversity and the dynamics of the modern world.

Company information:
Industry: Banking
Established: 2011
Number of employees: 800+
The consequence of having a tool like Aperture means that we've got the efficiency to understand the customers across all of the franchises that exist within Shawbrook in a single identifier.
Bizzy Saunders, Head of Data Governance, Shawbrook

Solution overview

Shawbrook went to the market looking for solutions comparing features like deduplication and matching, eventually leading them to Experian’s Aperture Data Studio. By consolidating the customer data into Aperture Data Studio, Shawbrook was able to standardise, dedupe, format, and enrich their data in one tool, creating efficiencies in reporting and providing a better understanding of their customers.

Experian's Aperture Data Studio helps Shawbrook create a single view of their customers to generate a customer profile for financial crime reporting.
Learn how Aperture Data Studio can help your business
  • Clear visibility into customers and insight into risks such as fraud that could lead to incompliance
  • Profiles of customers across the bank to better approach business decisions and regulatory reporting
  • Potential to enrich customer data for further product portfolio and revenue growth opportunities
Aperture Data Studio helps Shawbrook create a single customer view

Aperture Data Studio helps Shawbrook create a single customer view

Download full case study

Related Products

We have solutions we can tailor for your business needs

Speak to an expert
Case Study
Using data and insights to inform ScS store location strategy and strengthen customer relationships

The ScS growth plan focusses on widening their target market, forging stronger relationships with customers and investment into existing and new showrooms to improve customer experience. To do this effectively, they needed to understand diverse demographics, and how their audience behaviours had shifted pre- and post-pandemic to shape their marketing and location strategy.

See full story >
Case Study
The adoption of Experian Mosaic guides IKEA Australia’s business, marketing and location strategy

IKEA, a global leader in home furnishings, has evolved from its humble beginnings as a Swedish mail-order company. Today, it reaches millions of homes worldwide with its renowned flat-pack furniture and distinctive market presence.

Their commitment to innovation and technology has been a driving force behind their remarkable journey of growth and success. However, prior to 2018 IKEA Australia had no formal consumer segmentation platform in place. Something they identified as a gap and challenge to future growth.

See full story >
Case Study
Address Validation helps Charles Tyrwhitt improve conversion & reduce failed deliveries

Charles Tyrwhitt, the well-known menswear retailer, is a business focused on delivering high quality menswear that offers great value for money, exemplary customer service, and commitment to operating responsibility.

Learn how Experian’s Address Validation solution help Charles Tyrwhitt maximise delivery success, improve online conversion, and deliver a seamless user experience.

See full story >
Case Study
Identify and help individuals improve financial literacy and numerical confidence through the UKNI

The UK has a significant problem with low numeracy skills; half the adult population possess the skills of an 11-year-old. Low numeracy costs the economy £25 billion annually* and is a key barrier to many from disadvantaged backgrounds climbing the socio-economic ladder.

Experian and National Numeracy partnered to create the UK Numeracy Index (UKNI), which models and ranks geographic areas by numeracy skills and confidence. The UKNI revealed a direct correlation between low numeracy and low social mobility and is being used to enact change by focusing improvement efforts and underpinning how local authorities’ access the £560M “Multiply” government programme.


See full story >
Case Study
Focussing cost of living support through data driven insights with Lambeth Council

Lambeth Council needed a solution that would help them to identify: households currently and potentially affected by the growing impact of cost of living crisis and the geographical localities that needed targeted support. Working with Experian, the council were able to access data in a visual platform to help them analyse key information that would enable them to make informed decisions in targeting support where it is needed the most.

See full story >
Case Study
A forward-thinking approach to developing scorecards for an innovative motor finance provider

Advantage Finance, a motor finance company from Grimsby,  had been monitoring the accuracy and performance of their existing scorecard, which had been in place for several years.

At a time when the overall sales of vehicles are falling, staying competitive is vitally important.

Given the current environment with the rising costs of living, economic uncertainty and the rapid pace changes are taking place, Advantage Finance needed to be confident that their decisions were the right ones and continued to reflect a consumer’s circumstances accurately. To respond, and reflect the economy, Advantage Finance saw a need to assess the performance of their scorecards.

See full story >