Melbourne Cricket Club drives member engagement

Overview: Melbourne Cricket Club drives member engagement

Learn how Melbourne Cricket Club improved their email delivery rates to 99% to save over AUD$100,000

The Melbourne Cricket Club (MCC) is the largest sporting club in Australia with over 140,000 active members.

Find out how MCC significantly improved their email deliverability and saved over AUD$100,000 annually for their renewal notifications via email by using Experian Data Validation for Microsoft Dynamics 365 Customer Engagement.

Two friends sitting on football stadium steps

Challenge overview

MCC has over 330,000 records in its database for members and waiting list candidates and continues to grow annually. Historically, the Club relied heavily on postal addresses to fulfil member activities such as posting initial application forms, shipment of member cards and goods, as well as giving notice of renewal. While postal mailing is an important channel, the Club recognised the need to digitise its engagement strategy. Digitisation would ensure; reduced postal costs, meeting the needs of members who prefer email and text messaging, and delivery of timely updates to members and applicants especially during the Covid-19 pandemic.

Challenges
  • Growing membership programme
  • Day-to-day management and communication
  • Driving member engagement
View Melbourne Cricket Club Profile
Company Bio:

The MCC has the public responsibility of managing the Melbourne Cricket Ground (MCG), Australia’s largest stadium. The aim is to create unforgettable experiences for members nationally and internationally, through live sporting events, entertainment and culture.

Industry: Not for Profit / Sports
Number of employees: 500+
Number of active members: 140,000
Contact information drives how we manage our membership programme. Experian's data validation solutions were easy to connect and have enabled us to capture the right information up front so we can communicate with members. Evidenced during the Covid-19 pandemic where we needed to provide our members information quickly and regularly.
Dean Burton, Operations and Analysis Manager, Melbourne Cricket Club

Solution overview

Since the early 2000s, MCC has used Experian’s real-time address, email and mobile validation solutions at the point of data capture on its website and within the Microsoft Dynamics 365 CE. The solutions put in place check addresses against official data from Australia Post and directly with mailbox and mobile network providers to ensure existence and deliverability. If details are incorrect, the person entering the data is prompted to make corrections before submitting the form, preventing manual rework of data for MCC later down the line.

Email deliverability rate has increased significantly to 99%. And 85% of renewal notices are sent via email, saving over AUD$100,000 annually.
Find out how data validation could help your business
Results
  • 100% valid postal addresses
  • Over 96% valid email addresses and telephone numbers
  • 85% of renewal notices are sent via email, saving over AUD$100,000 annually
Solutions
Melbourne Cricket Club drives member engagement

Melbourne Cricket Club drives member engagement using Experian's data validation

Download full case study

Related Products

We have solutions we can tailor for your business needs

Speak to an expert
Case Study
Using data and insights to inform ScS store location strategy and strengthen customer relationships

The ScS growth plan focusses on widening their target market, forging stronger relationships with customers and investment into existing and new showrooms to improve customer experience. To do this effectively, they needed to understand diverse demographics, and how their audience behaviours had shifted pre- and post-pandemic to shape their marketing and location strategy.

See full story >
Case Study
The adoption of Experian Mosaic guides IKEA Australia’s business, marketing and location strategy

IKEA, a global leader in home furnishings, has evolved from its humble beginnings as a Swedish mail-order company. Today, it reaches millions of homes worldwide with its renowned flat-pack furniture and distinctive market presence.

Their commitment to innovation and technology has been a driving force behind their remarkable journey of growth and success. However, prior to 2018 IKEA Australia had no formal consumer segmentation platform in place. Something they identified as a gap and challenge to future growth.

See full story >
Case Study
Address Validation helps Charles Tyrwhitt improve conversion & reduce failed deliveries

Charles Tyrwhitt, the well-known menswear retailer, is a business focused on delivering high quality menswear that offers great value for money, exemplary customer service, and commitment to operating responsibility.

Learn how Experian’s Address Validation solution help Charles Tyrwhitt maximise delivery success, improve online conversion, and deliver a seamless user experience.

See full story >
Case Study
Identify and help individuals improve financial literacy and numerical confidence through the UKNI

The UK has a significant problem with low numeracy skills; half the adult population possess the skills of an 11-year-old. Low numeracy costs the economy £25 billion annually* and is a key barrier to many from disadvantaged backgrounds climbing the socio-economic ladder.

Experian and National Numeracy partnered to create the UK Numeracy Index (UKNI), which models and ranks geographic areas by numeracy skills and confidence. The UKNI revealed a direct correlation between low numeracy and low social mobility and is being used to enact change by focusing improvement efforts and underpinning how local authorities’ access the £560M “Multiply” government programme.

*www.nationalnumeracy.org.uk/cost-outcomes-associated-low-levels-adult-numeracy-uk-2014

See full story >
Case Study
Focussing cost of living support through data driven insights with Lambeth Council

Lambeth Council needed a solution that would help them to identify: households currently and potentially affected by the growing impact of cost of living crisis and the geographical localities that needed targeted support. Working with Experian, the council were able to access data in a visual platform to help them analyse key information that would enable them to make informed decisions in targeting support where it is needed the most.

See full story >
Case Study
A forward-thinking approach to developing scorecards for an innovative motor finance provider

Advantage Finance, a motor finance company from Grimsby,  had been monitoring the accuracy and performance of their existing scorecard, which had been in place for several years.

At a time when the overall sales of vehicles are falling, staying competitive is vitally important.

Given the current environment with the rising costs of living, economic uncertainty and the rapid pace changes are taking place, Advantage Finance needed to be confident that their decisions were the right ones and continued to reflect a consumer’s circumstances accurately. To respond, and reflect the economy, Advantage Finance saw a need to assess the performance of their scorecards.

See full story >