Data Breach Services

Prepare and Recover.

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We can help your organisation to know your threats, prepare your plans, recover trust

Any organisation handling sensitive consumer data at some point is going to face the challenges of an attempted or successful data breach. Understanding vulnerabilities and threats in advance will play a key role in developing an aligned response strategy. We can work with you prior to an incident to create a comprehensive readiness plan and when required, rapidly support to deliver the crucial components of the response plan during a live data breach incident.

Who is this service for?

Organisations who are preparing for or resourcing up for a live data breach incident.  We can help any size of organisation to know, prepare and recover.

Key features of our Data Breach Services:


Plans | Resources | Processes | Data

Our proven experts will align the right resources tailored to your business scenario and create a pre-determined communications which are stored ready for a live incident.

  • Advance contract and rate card agreed
  • Data quality audit health check
  • Pre-approved notification template
  • Dedicated landing page
  • FAQ library
  • Management Information reports
  • Dedicated telephone number


Reputation | Trust

When a live incident occurs we work with you to finalise and activate the notification fulfilment, call centre support and web/credit monitoring services to affected individuals.

  • Notification and fulfilment to those affected
  • Call centre operational support
  • Web / Credit monitoring services

Data Breach brochures and guides

Experian Data Breach Services brochure

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Experian Data Breach email/letter notification services

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Data Breach Readiness - Foundation (Response Ready)

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Experian Data Breach web and credit monitoring overview

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Data Breach Readiness - Intermediate

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Experian Identity Plus (Monitoring)

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Data Breach Readiness Reserved Response

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Experian IdentityWorks (Global)

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Helpful guides and thought leadership

Step by step response guide

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Read our whitepaper - Data Breach Response: Readiness vs The Reality

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View our infographic on getting your business ready to respond to a data breach

View infographic

Data Breach: Supply Chain Risk

Taking control of risk and vulnerabilities

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International Data Breaches viewpoint document

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Data Breach: Scenario

See how we helped a financial institution respond in the event of a Data Breach

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Meet the Experian Data Breach Response Team

Jim Steven Head of Data Breach Response

Experian Consumer Services
M: (+44) 07972

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email


Ryan Bradshaw Senior Client Manager – Data Breach Services

ECS Affinity Partnership
M: (+44) 07866

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email


Sarah Williams Senior Marketing Lead

Experian Consumer Services
M: (+44) 07967

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email

Contact us

If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.

Call us on 0844 4815 888 | Outside the UK +44 844 4815 888