Discover how Experian’s debt recovery solutions provide accurate and up-to-date insights into why customers have fallen behind with their payments, helping you work with them to repay their debts while strengthening your relationship and reputation.
The fewer customers who end up in collections the better, but what steps can you take to reduce the risk of engaging in costly debt recovery processes, particularly during a pandemic? Discover the solutions that will enable you to accurately gauge a customer’s ability to keep up repayments throughout the lifetime of the agreement.Speak to an expert
Debt collection doesn’t have to destroy customer relationships if handled correctly. Start by examining why people have fallen into arrears then use expert insight and tools to formulate a plan of action that works for you and them.Speak to an expert
Any debt collections process relies on you remaining in close contact with your customers. Every year millions change address or phone number, and often those details don’t get passed on. Discover how to verify the details you have, plus update them when required, with the help of Experian’s cross-referenced tracing solutions.Speak to an expert
How can you assess what’s a reasonable repayment schedule for your customer? There’s a balance to be struck between recovering your debt in good time and minimising the financial burden on your customer. What may be within your customers’ means today may prove to be unaffordable later on should their financial circumstances deteriorate. Discover how to use data to anticipate change to protect both your interests and the interests of your customer.Speak to an expert
Boost acquisition rates by showing customers what products they qualify for.
Discover how to obtain a complete picture of your customers' finances.
Improve your automated processes to deliver better customer experiences.