Data and analytics to support water and energy suppliers

Improve your organisation’s approach to risk, customer management, billing and aiding vulnerable customers with Experian’s expert tools and help.

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Embrace data-driven insights and decisioning

Utilities customers are looking for accurate billing and a personalised customer experience that’s sympathetic to their financial situation. Discover how better use of your data can meet their needs – and yours too.

1 in 10

1 in 10 customers consider their water and sewerage bills to be unaffordable (this is 1 in 8 in Wales), suggesting that around 2.5 million households may currently need help with their water bills (CCWater, April 2021).

42%

Percentage of 16 to 34-year-olds with a credit meter who were worried they might fall behind on energy bills due to a fall in income (Ofgem, July 2021).

31%

Percentage of businesses that have been severely impacted by Covid-19 (CCWater, July 2021).

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Domestic – Energy

Find out how Experian’s data sources and solutions can help improve financial outcomes for both you and your domestic energy customers.

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Domestic – Water

Reduce risk and deliver better customer experiences by placing data-driven decisioning at the heart of your organisation. Experian has all the tools and help you need.

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Commercial customers

Whether onboarding new clients or wanting to take a more proactive view of existing ones, Experian’s services can help increase revenue, minimise risk and reduce bad debt.

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