Deliver better energy and water services

Improve your organisation’s approach to risk, customer management, billing and aiding vulnerable customers with Experian’s expert tools and help.

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Embrace data-driven insights and decisioning

Utilities customers are on the hunt for competitive pricing, accurate billing, and a personalised customer experience that’s sympathetic to their financial situation. Discover how better use of your data can meet their needs – and yours too.

14.2 million

Number of adults said to have low financial resilience in October 2020, up from 10.7 million in February 2020 (FCA, February 2021).


Percentage of 16 to 34-year-olds with a credit meter who were worried they might fall behind on energy bills due to a fall in income (Ofgen, July 2021).


Percentage of businesses that have been severely impacted by Covid-19 (CCWater, Jul 2021).

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Domestic – Energy

Find out how Experian’s data sources and solutions can help improve financial outcomes for both you and your domestic energy customers.

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Domestic – Water

Reduce risk and deliver better customer experiences by placing data-driven decisioning at the heart of your organisation. Experian has all the tools and help you need.

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Commercial customers

Whether onboarding new clients or wanting to take a more proactive view of existing ones, Experian’s services can help minimise risk and reduce bad debt.

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