Collections

Is your debt collection process functioning effectively? Experian’s solutions ensure your customer data is complete, up-to-date and compliant. They also streamline your processes and help you make the right call every time a customer falls behind on their payments. You’ll recover more debt and build better customer relationships too.

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Collections

Whatever your problem, Experian is here to help. To find out more about how our products and services can solve specific issues related to collections, from improving your processes to tracking down lost customers, simply click a title below.

Every interaction with a customer is an opportunity to strengthen the relationship, even when it comes to debt collection. Discover the tools you need to understand why debts have gone unpaid and to employ the fairest and most effective course of action for both you and your customer.

Increase recoveries

Payments are missed for a variety of different reasons, including simple forgetfulness. Tools like Experian’s PowerCurve Collections can equip you with the insight you need to understand changes to your customers’ financial circumstances, helping you choose the right course of action to ensure the debt is repaid.

Reduce collection costs

Moving a debt to collections incurs its own costs – in time, money and resources. PowerCurve Collections is one way to ensure you don’t start unnecessary debt recovery processes, giving you the option to offer your customers a self-service online portal so they can make repayments discreetly and conveniently.

Increase customer retention

In 2016, over 85,000 US consumers complained about debt collections. The number one reason for those complaints? Being contacted over debts they didn’t owe. If you unfairly penalise your customers by starting an unnecessary collection process, you’ll lose their trust and probably their future business, too.

Remain compliant

You need to make sure compliance is at the heart of your collections process – even when safeguarding your business from losses. Data from PowerCurve Collections can help you gain a more accurate view of your customers and ensure your communications don’t breach any regulations.

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