Data Breach and Crisis Response Services

Prepare and Recover.

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Our key service areas

The Experian Consumer Response Team have over a decade of experience supporting businesses to resource and manage small to large scale consumer crisis or breach response programmes. Where more complex crisis or breaches have occurred involving multiple brands and customer/employees, we can work with you to create bespoke data breach support response efforts, including: 

Consumer notification and fulfilment management

  • Postal letter outreach
  • Email outreach
  • SMS outreach

Consumer response inbound resourcing and management

  • Call centre facility
  • Call centre agents
  • Live web chat
  • Email response management

Consumer response messaging templates

  • Frequently Asked Questions library
  • Communication templates, (sample letters/emails)

Response planning, managing & reporting

  • Response readiness planning
  • Management of resources and fulfilment schedules
  • Management information reporting

Address verification and cleansing services

  • Contact data verification, quality checks and updates

Who is this service for?

Organisations who are preparing for or resourcing up for a live data breach incident.  We can help any size of organisation to know, prepare and recover.

Get ready in advance of a data breach

Taking the crucial step to assess and prepare for a crisis/incident means a business can evaluate resources they already have inhouse and determine resource gaps. This ensures the business can effectively notify and manage a consumer crisis response when it occurs. We can help you start to prepare your business for as little as £3k.

Preparation is key to responding to a data breach

Our team will help you evaluate existing in-house resources, perform database health checks and determine gaps. Taking the crucial step to assess and prepare for a crisis/incident means your business can effectively notify and manage a consumer crisis response when it occurs.

Experian has a comprehensive range of experts and resources available to suit the needs of all size of businesses. Our services range from a free portal with guides to fully supported account managed and Guaranteed Reserved Crisis/Response service.

Free Data Breach Response Ready portal

Visit our free portal, which includes resources on how to plan for a consumer facing crisis or data breach response. Create your plan and understand the steps and resources you need in preparation for an incident.

Data Breach brochures and guides

Data Breach/Crisis Response Services Overview

Download PDF

Consumer Notification Services (Letter/Email/SMS)

Download PDF

Experian Identity Works Global (Web Monitoring)

Download PDF

Data Breach Readiness - Foundation (Response Ready)

Download PDF

Contact Centre/Live Web Chat/Email Response Services

Download PDF

Crisis Claims Business Contact Centre Services

Download PDF

Data Breach Readiness - Intermediate

Download PDF

Experian Credit/Web Monitoring Services Overview

Download PDF

Data Breach Readiness Reserved Response

Download PDF

Experian Identity Plus (Credit/Web Monitoring, UK)

Download PDF

Helpful guides and thought leadership

Data Breach Response Guide

Download PDF

Read our whitepaper - Data Breach Response: Readiness vs The Reality

Download PDF

View our infographic on getting your business ready to respond to a data breach

View infographic

Data Breach: Supply Chain Risk

Taking control of risk and vulnerabilities

Download PDF

International Data Breaches viewpoint document

Download PDF

Data Breach: Scenario

See how we helped a financial institution respond in the event of a Data Breach

Download PDF

Data Breach videos and blogs

Meet the Experian Data Breach Response Team

Jim Steven, Head of Data Breach Response

Experian Consumer Services
M: (+44) 07972 298698jim.steven@experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.

Ryan

Ryan Bradshaw, Senior Breach Response Manager

Experian Consumer Services
M: (+44) 07866 126733 | ryan.bradshaw@experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.

sarah

Sarah Williams, Senior Breach Response / Marketing Communications Specialist

Experian Consumer Services
M: (+44) 07967 567014sarah.williams@uk.experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.

Contact us

If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.

Call us on 0844 4815 888 | Outside the UK +44 844 4815 888

Email: breachresponse@experian.com