Removing Duplicates (or Deduping) in the context of data quality is where an organisation looks to identify and then remove instances where there is more than one record of a single person. With large scales of data, this will often be done using tools that find and merge duplicate records in an existing database and prevent new ones from entering it based on similarities in specific fields.
Businesses collect data through multiple channels including online, face to face or in call centres. As customers engage through various different touch points they will often enter their details more than once. This, in turn, leads to organisations holding more than one record of someone – possibly with conflicting information.
Identifying and removing or merging these duplicate records from your database is a key part of forming an effective Single Customer View (SCV). The main benefits of creating an SCV are:
Explore the best way to foster a SCV culture in your organisation in our guide – including the costs of failing to implement one.