The Experian Consumer Response Team have over a decade of experience supporting businesses to resource and manage small to large scale consumer crisis or breach response programmes. Where more complex crisis or breaches have occurred involving multiple brands and customer/employees, we can work with you to create bespoke data breach support response efforts, including:
Organisations who are preparing for or resourcing up for a live data breach incident. We can help any size of organisation to know, prepare and recover.
Taking the crucial step to assess and prepare for a crisis/incident means a business can evaluate resources they already have inhouse and determine resource gaps. This ensures the business can effectively notify and manage a consumer crisis response when it occurs. We can help you start to prepare your business for as little as £3k.
Our team will help you evaluate existing in-house resources, perform database health checks and determine gaps. Taking the crucial step to assess and prepare for a crisis/incident means your business can effectively notify and manage a consumer crisis response when it occurs.
Experian has a comprehensive range of experts and resources available to suit the needs of all size of businesses. Our services range from a free portal with guides to fully supported account managed and Guaranteed Reserved Crisis/Response service.
Data Breach/Crisis Response Services Overview
Consumer Notification Services (Letter/Email/SMS)
Experian Identity Works Global (Web Monitoring)
Data Breach Readiness - Foundation (Response Ready)
Contact Centre/Live Web Chat/Email Response Services
Crisis Claims Business Contact Centre Services
Data Breach Readiness - Intermediate
Experian Credit/Web Monitoring Services Overview
Data Breach Response Guide
Read our whitepaper - Data Breach Response: Readiness vs The Reality
View our infographic on getting your business ready to respond to a data breach
Data Breach: Supply Chain Risk
Taking control of risk and vulnerabilities
Watch our series of Data Breach interviews with Jim Steven, Head of Data Breach Response.
Read our Data Breach blog posts.