Wednesday 14 October 2026, 10am - 11am

The latest significant trends in the essential bills sector

A spotlight on stabilising growth, rising debt and evolving affordability

As telecom operators and offerings converge and energy switching becomes more dynamic, the competition to attract and retain customers is fiercer than ever. But with rising debt levels across essential services, striking the right balance is critical.

Join us as we unpack the latest trends shaping the energy, water, and telecoms sectors - drawing on insights from across industries to help you navigate challenges, seize opportunities, and deliver on your business goals.

In this webinar we will:

Share trends in utilities and telecom account activity

Explore what’s driving new account openings

Examine how affordability affects customer conversion

Highlight areas of real growth potential

Uncover emerging risks, from fraud to future debt

Join us as we unpack the latest trends shaping the energy, water, and telecoms sectors

Date: Wednesday 14 October 2026

Time: 10am - 11am

Agenda

Through our unique position we will take a deep dive into the topics you are talking to us about, specifically focusing on:

Solving sector debt

With the energy market reopening and rising debt across essential sectors, how can companies respond under increasing pressure?

The rise of Buy Now, Pay Later

Given the increasing use of Buy Now Pay Later by many consumers, what are the implications and opportunities this creates for telecommunications and utilities?

Evolving data in credit risk

The changes occurring in how data is being used to assess credit risk and affordability - how does this impact the customer journey?

UK economic outlook

A macroeconomic overview of the UK and considerations for how this translates into the affordability of essential bills.

Arrears & collections

What are the latest arrears and collections trends in the essential bills sector?

Switching trends

Telecom and energy customers are continuing to change providers, is this continuing to grow at the same level and what key challenges are arising for you.

Regional bill trends

What regional differences are emerging in essential bill trends?

Who should attend?

This webinar is mainly targeted at leaders in consumer credit risk, collections, analytics or operationally helping customers with debt in utilities or telecommunications sectors but will also be relevant to other financial organisations to understand the latest challenges faced by their consumers. 

Meet the speakers

Colette Land

Head of Consulting, Experian

Colette is responsible for a team of market consultants helping companies fully exploit data to make better decisions. With over 20 years’ experience as a leader in the Utilities, Financial Services and Consultancy sectors using data and analytics to improve marketing, fraud, operations and credit management decisions. In her own time, Colette also enjoy cooking and skiing.

Mark Wright

Senior Business Consultant, Experian

Mark has over 25 years’ experience designing credit risk, fraud and debt management solutions and strategies, across multiple vertical markets and blue-chip companies where there is a key focus on putting the end customer at the heart of every decision. Most recently Mark is a senior consulting partner working with essential service providers in Telecommunications and Utilities.

Craig Lupton

Head of Consumer Insight, Experian’s UK Data Office

Craig has over 20 years’ experience working in the UK credit industry. Craig spent 10 years working in the banking sector specialising in collections strategy, vulnerability, and customer experience. He has a wealth of knowledge in analytics, data visualisation and interpretation and has spent the last 10 years delivering consultancy, insight and analysis on the consumer credit markets for Experian.

James Ison

Managing Economist, Experian

James joined Experian in August 2013. He holds an Economics BSc (1st Class Honours) from the University of Sheffield, and an MPhil in Environmental Policy from the University of Cambridge. He leads in producing Experian’s monthly UK macroeconomics forecast as well as IFRS9 UK scenarios.

Chris Redwood

Senior Business Consultant, Experian

Chris has over 15 years’ experience working across a range of sectors including Utilities, Telecommunications, Banking and Financial Services. He has significant experience in analytics developing and delivering solutions across various areas including credit originations, regulatory analytics, customer management, collections, benchmarking and fraud prevention.

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