A spotlight on growth, rising debt, affordability and the emergence of new data
Growth is firmly on the agenda for many Energy and Telecommunications organisations whilst almost all Essential Service providers are also seeing debts rising (acutely in some places). We’ll take you through the latest trends in the Consumer Energy, Water and Telecommunications sector along with emerging best practice to help you decipher what this means to help you achieve your business goals.
In our webinar, we will provide insight into the trends on consumers’ utilities and telecommunications accounts.
Our experts will share details on the appetite for opening accounts, how this translates into new customers and where the opportunities for growth remain. We will also look at other key factors when considering growth, namely fraud, affordability, collections and debt.
Through our unique position we will take a deep dive into the topics you are talking to us about, specifically focusing on:
- A macro economic overview of the UK and considerations for how this translates into the affordability of essential bills
- In the face of growing consumer appetite to change providers (Telco and Energy), what key challenges arise for you and what is emerging as best practice
- The changes that are occurring in how data is being used to assess credit risk and affordability to deliver good outcomes. Everything from Buy Now Pay Later data through to understanding customers with thin files.
- With the energy market reopening, growing debt in the Energy, Water and Telecommunications sectors and companies under greater pressure to provide support, what can you do to solve this?
- What are the latest arrears and collections trends in the essential bills sector?
- What regional differences emerge for essential bill trends?
If you are a leader in consumer credit risk, collections, analytics or operationally helping customers with debt, this is the webinar for you, whether you work within the utilities or telecommunications sectors directly, or the wider financial industry looking to understand the latest challenges faced by your customers.
Register today to spend an hour with our industry experts who have over 50 years’ experience between them.
Join us to understand key trends in the essential bills sector
Date: Wednesday 12 March 2025
Time: 10am - 11am
In this session, we'll explore:
Meet the speakers
Colette Land
Head of Consulting, Experian
Colette is responsible for a team of market consultants helping companies fully exploit data to make better decisions. With over 20 years’ experience as a leader in the Utilities, Financial Services and Consultancy sectors using data and analytics to improve marketing, fraud, operations and credit management decisions. In her own time, Colette also enjoy cooking and skiing.
Mark Wright
Head of Consulting, Telcos and Utilities, Experian
Mark has over 25 years’ experience designing credit risk, fraud and debt management solutions and strategies, across multiple vertical markets and blue-chip companies where there is a key focus on putting the end customer at the heart of every decision. Most recently Mark is a senior consulting partner working with essential service providers in Telecommunications and Utilities.
Craig Lupton
Head of Consumer Insight, Experian’s UK Data Office
Craig has over 20 years’ experience working in the UK credit industry. Craig spent 10 years working in the banking sector specialising in collections strategy, vulnerability, and customer experience. He has a wealth of knowledge in analytics, data visualisation and interpretation and has spent the last 10 years delivering consultancy, insight and analysis on the consumer credit markets for Experian.
James Ison
Managing Economist, Experian
James joined Experian in August 2013. He holds an Economics BSc (1st Class Honours) from the University of Sheffield, and an MPhil in Environmental Policy from the University of Cambridge. He leads in producing Experian’s monthly UK macroeconomics forecast as well as IFRS9 UK scenarios.