A spotlight on stabilising growth, rising debt and evolving affordability

As telecom operators and offerings converge and energy switching becomes more dynamic, the competition to attract and retain customers is fiercer than ever. But with rising debt levels across essential services, striking the right balance is critical.

Join us as we unpack the latest trends shaping the energy, water, and telecoms sectors - drawing on insights from across industries to help you navigate challenges, seize opportunities, and deliver on your business goals.

In this webinar we will:

  • Share trends in utilities and telecom account activity
  • Explore what’s driving new account openings
  • Examine how affordability affects customer conversion
  • Highlight areas of real growth potential
  • Uncover emerging risks, from fraud to future debt
alt

Join us as we unpack the latest trends shaping the energy, water, and telecoms sectors


Date: Wednesday 8 October 2025

Time: 10am - 11am

Register now to attend

Agenda

Through our unique position we will take a deep dive into the topics you are talking to us about, specifically focusing on:

UK economic outlook

A macroeconomic overview of the UK and considerations for how this translates into the affordability of essential bills.

Switching trends

Telecom and energy customers are continuing to change providers - are switching rates holding steady, and what challenges are emerging?

Evolving data in credit risk

The changes occurring in how data is being used to assess credit risk and affordability - how does this impact the customer journey?

Solving sector debt

With the energy market reopening and rising debt across essential sectors, how can companies respond under increasing pressure?

Arrears & collections

What are the latest arrears and collections trends in the essential bills sector?

Regional bill trends

What regional differences are emerging in essential bill trends?

Who should attend?

This webinar is primarily aimed at leaders working in consumer credit risk, collections, analytics, or those operationally supporting customers with debt in the utilities or telecommunications sectors. It will also be relevant to professionals in other financial organisations who want to better understand the latest challenges their consumers are facing.

Register now

Meet the speakers

Colette Land

Colette Land

Head of Consulting, Experian

Colette is responsible for a team of market consultants helping companies fully exploit data to make better decisions. With over 20 years’ experience as a leader in the Utilities, Financial Services and Consultancy sectors using data and analytics to improve marketing, fraud, operations and credit management decisions. In her own time, Colette also enjoy cooking and skiing.

Mark Wright

Mark Wright

Head of Consulting, Telcos and Utilities, Experian

Mark has over 25 years’ experience designing credit risk, fraud and debt management solutions and strategies, across multiple vertical markets and blue-chip companies where there is a key focus on putting the end customer at the heart of every decision. Most recently Mark is a senior consulting partner working with essential service providers in Telecommunications and Utilities.

Craig Lupton

Craig Lupton

Head of Consumer Insight, Experian’s UK Data Office

Craig has over 20 years’ experience working in the UK credit industry. Craig spent 10 years working in the banking sector specialising in collections strategy, vulnerability, and customer experience. He has a wealth of knowledge in analytics, data visualisation and interpretation and has spent the last 10 years delivering consultancy, insight and analysis on the consumer credit markets for Experian.

James Ison

James Ison

Managing Economist, Experian

James joined Experian in August 2013. He holds an Economics BSc (1st Class Honours) from the University of Sheffield, and an MPhil in Environmental Policy from the University of Cambridge. He leads in producing Experian’s monthly UK macroeconomics forecast as well as IFRS9 UK scenarios.

Register now to attend this webinar

Please complete the fields below. You'll receive a confirmation email shortly. If you don't receive this in a few hours, please check your junk or spam inbox.

Loading...

By signing up to Experian business marketing communications you will receive the latest research, insight, news and invites to events and webinars. Experian offers a wide range of products and services. We will do our best to send you only communications that we deem to be relevant to you, your job and your business. You can change your mind at any time.

If you choose to not receive Experian marketing communications, you will still continue to receive information about the webinars you have signed up for as part of this series, but you will not receive invites for future webinars.

 View our Privacy Policy for details on use and storage of your personal data.

*Denotes a required field