Join Experian, Chris Fitch and a panel of vulnerability experts to discuss vulnerability, disability, and data-sharing across the essential service sectors.
There is currently a national policy debate about increased data-sharing among essential services, and Chris will discuss with our panel the consumer challenge, why now presents a unique opportunity to collaborate across sectors to deliver a universal data-sharing service for vulnerable consumers, and the key principles that must be applied to ensure successful implementation of such an initiative.
Join us for this exclusive webinar to hear from industry experts and leave with improved insights and knowledge that’ll help you today, tomorrow and into the future.
Join our latest webinar: Ten principles for designing vulnerable consumer data-sharing programmes
Date: Wednesday 5 June 2024
Time: 11am - 12pm
Join us at our latest webinar and find out:
Meet the speakers
Paul Lamont
Product Director, UK&I Consumer Information Services, Experian
Paul is a Product Director at Experian and heads up Support Hub, a tell-me-once service that helps consumers to share their support needs with multiple organisations.
Paul has over 10 years’ experience working in consumer financial services across Europe and Africa. Before Experian, Paul worked a digital product strategist for two large private equity funds focused on delivering financial services to the unbanked.
He was also one of the founding team members of a consumer retail credit lender in East Africa. Paul is a ACMA management account, and holds a Bachelor in Business Science (Finance Hons) and MBA from the University of Cape Town.
Chris Fitch
Vulnerability Lead, Money Advice Trust
Dr Christopher Fitch is Vulnerability Lead at the Money Advice Trust, a Research Fellow at the Personal Finance Research Centre (University of Bristol), and a Fellow of the Royal Society for Public Health.
Since 2007, he has led a programme of guidance, research, training, and intervention on vulnerability across the essential services sectors.
Dan Holloway
Chief Executive Officer, Rogue Interrobang
Dan Holloway is Co-convenor of the Futures Thinking Network at The Oxford Research Centre for the Humanities, and researches and writes about disability, technology, and inclusion.
He is CEO of the University of Oxford spinout Rogue Interrobang.
Dan has lived experience of bipolar disorder and a selection of neurodivergences.
Elizabeth Blakelock
Inclusion Specialist
Dr Elizabeth Blakelock is an inclusion specialist.
Drawing on both her academic work (a feminist critique of essential service regulator decision making) and her lived experience of disability and neurodivergence, Dr Blakelock delivers practical change to provide accessible essential services.
Steve Crabb
Consumer Advocate and Independent Chair
Steve Crabb is an independent chair, non-executive and consultant specialising in driving improvements in support for customers generally and for customers at risk of vulnerability in particular. He is a non-executive director of Smart Energy GB, the campaign that promotes the roll-out of smart energy meters, chairs a voluntary industry code for energy suppliers (the Energy UK Vulnerability Commitment) and is independent chair of the Customer Scrutiny Panel for a water company, SES Water. He is currently supporting Water UK, the industry body for water companies, in a project to get data sharing in place between the energy and water industries to safeguard customers in vulnerable circumstances.
Steve is also on the advisory board of the Money and Mental Health Policy Institute and a trustee of the charity Compassionate Communities UK. He has been working in the field of consumer vulnerability for nearly a decade (he was formerly Director of Consumer Vulnerability at British Gas), and before that he held senior roles in corporate affairs for national charities.