Experian's Market Consultants

Our team of seasoned experts have backgrounds in specific industry sectors including banking, retail credit, utilities and telecoms across both consumer and commercial practices.

Speak to a consultant

Our expertise

Critically, as part of Experian, our market consulting partners can draw on a unique heritage of data and software expertise to help clients with challenges or new opportunities. Each Partner typically has over 15 years experience in their specialist sector. We’ve walked in our clients’ shoes; we understand your challenges.

Above all, we’re highly familiar with all the innovative technology and data that’s available to help, and we really understand all the components that are the bread-and-butter of a credit-reference agency like us.

Why use Experian’s Market Consultants?

Business review

 

Benchmark your capabilities against industry best practice through a credit lifecycle review. Obtain a diagnostic framework with clear actions

Affordability / ability to pay

 

Review your approach to assessing affordability (or 'ability to pay' for utilities) against industry best practice, regulation & your growth plans

Growth and new lending

 

Market sizing and market share analysis to identify opportunities for growth across existing and new customers

Latest market insights

 

Understand latest trends affecting your portfolios from acquisition to collections and recoveries. Benchmark performance against market and peers

Data to help with regulation

 

Understand available data and solutions to help with your regulatory challenges, from Ofgem's Ability to Pay to the FCA's Consumer Duty

Large scale transformation

 

We can bring the latest insights, detailed knowledge of market best practice & available solutions to your transformation project to drive desired outcomes

Industries we support

Our Market Consulting Partners are experts covering the full breadth of Financial Services, Telecommunications, Energy, Water, Public Sector and Gaming. Our Partners have typically accumulated over 15 years experience in their market, working directly within organisations as well as consulting for them. We understand your market challenges, applicable regulations and innovations and can bring the latest insights, industry best practice, understanding of data and technology to improve your customer lifecycle across credit, fraud and marketing.

Speak to a consultant
A business consulting giving advice
A banker working from home

Financial Services

We work across the breadth of the Financial Services sector helping high street banks and large lenders through to start up organisations. Our Partners have experience across the entire customer lifecycle with in-depth knowledge spanning both consumer and commercial lending. We work collaboratively to help you deliver your business goals. Examples of how we partner with organisations include:

  • Large scale transformation programmes
  • Market and portfolio analysis to identify opportunities for profitable growth across existing and new customer segments
  • Qualitative and quantitative analysis of existing strategies and processes
  • Development of business cases to support investment in new capabilities
Related links

How to Lend Money to Strangers podcast - LinkedIn | Apple | Spotify

What is embedded finance? Four key challenges

A home worker talking on the phone

Telecommunications

Heavily dominant in the telecommunications sector we have supported providers to signficinatly improve their returns through:

  • Reviewing your pre and onboarding journey to understand eligibility, maximise connections and basket revenue whilst minimising friction, fraud, losses and write offs
  • Working together to help you achieve your goals and balance risk appetite when navigating the latest regulations impacting device financing, in particular focusing on Consumer Duty and Affordability in credit risk teams
  • Combining data and solutions to optimise customer management and collections

Related links

Affordability in telecoms: creating an affordable future for consumers

A mature man looking at utility bills

Utilities

We have worked with the sector through the pandemic and now the Cost of Living Challenge to drive a step change in the use of data and solutions to address key challenges e.g.:

  • Use of affordability data & solutions to help Energy Suppliers meet 'Ability to Pay' (affordability informaiton is now provided to help suppliers make better decisions on over half of UK houses)
  • Help Water Suppliers with PR24 or to use data to meet Ofwat's Paying Fair Guidelines - creation of a cross industry solution to help customers in vulnerable circumstances share their support needs
  • Address data quality challenges and leverage data and solutions to understand more about your customers and prospects. From their attitude to tackling climate change to their credit risk we work with organisations to drive appropriate action

Related links

The rising cost of living: how utility companies are supporting customers through a data-driven approach

Government co workers in a meeting

Public Sector

Extensive experience supporting the diverse challenges faced by local and central government, including:

  • Fraud prevention and investigation: identity validation and verification, in particular through the One Login programme and government grant schemes for both citizens and businesses
  • Debt management: the importance of data quality, understanding which citizens and businesses can and can’t pay through a combination of internal and external data to understand their circumstances and drive the right action
  • Data Quality: helping extract value from in-house data, utilisation of a single view of a citizen to help drive the right actions

Meet our consultants

Image of Colette Land

Colette Land

Head of Consulting

Colette has 25+ years experience as a leader helping organisations use data and analytics to improve marketing, fraud, operations and credit management decisions. Her current focus is within the Telecommunications and Utilities sectors, though having spent 15 years leading analysis teams in financial services she often reverts.

LinkedIn profile
Image of Simon Forster

Simon Forster

Senior Consulting Partner, Financial Services

With 20 years of industry experience, Simon has a proven track record in the design, integration, delivery and optimisation (through data driven, value add strategies) of risk systems across the credit lifecycle.  Simon’s more recent engagements have been with the rapidly growing BNPL sector and the market changes this is driving.

Listen to Simon talking on the How to Lend Money to Strangers podcast - LinkedIn | Apple | Spotify

LinkedIn profile
Image of Mark Wright

Mark Wright

Senior Consulting Partner, Telecommunications & Utilities

Mark has over 25 years experience designing credit risk management solutions and strategies, across multiple vertical markets and blue-chip companies where there is a key focus on putting the end customer at the heart of every decision.

Upcoming events

Please check back for future upcoming events.

Further reading

Let's talk. Experian's market consultants can support your business needs.

Loading...

By signing up to Experian business marketing communications you will receive the latest research, insight, news and invites to events and webinars. Experian offers a wide range of products and services. We will do our best to send you only communications that we deem to be relevant to you, your job and your business. You can change your mind at any time.

View our Privacy Policy for details on use and storage of your personal data.

*Denotes a required field