Identity protection for your customers through intelligent questioning

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Identity questioning

You want to make sure that customers are able to use your services but you need to fulfil your identity requirements to protect customers and operate responsibly. Our identity questioning service, Identity IQ offers an solution to support customers in confirming their identity using information that only they would know. This can remove the need for customers to provide documentation or use security tokens or passwords while protecting customers and your business from identity fraud including account takeover attempts.

Who's it for?

Identity IQ is ideal for organisations looking to provide customers with an additional way to confirm their identity that doesn’t require complex processes or manual checks.

Key features

  • Presents a set of customer focused questions that only the genuine customer would be able to answer information
  • Enables customers who may be successful in an electronic identity check to confirm their identity without having to go through manual checks
  • Gives a simpler way for existing customers to confirm their identity without the need to remember passwords or carry a token
  • Can be used across all channels including branch, call centre and online

How it works

Identity IQ presents randomly selected questions in a relevant and understandable way to the customer. These questions call on a range of current and historical data that only the individual would know the answer to. Flexible referral, scoring and risk prioritisation strategies allow you to focus on the most suspicious records first and protect customers from the highest risk of identity impersonation and account takeover.