Click on the links to take you to the right guide.
Forms for requesting new access, user amendments, and removals.
Help with managing existing users, access and related requests, and password support.
Forms for requesting new access, user amendments, and removals.
Need to request new user access, please follow our video guide to support you in completing the form within our client portal.
Download PDF guideIf you're looking to amend an existing user's access, please follow our step by step guide.
Watch our step-by-step video guide to learn how to process User Removal Requests quickly and accurately.
Help with managing existing users, access and related requests, and password support.
Do you have a new account and need help activating? See our step-by-step guide on how to activate your account.
Having trouble signing in? Your account may be locked. See our step-by-step video guide on how to unlock your account.
Download PDF guideForgotten or account password expired? See our step-by-step video guide on how to reset your password.
Download PDF guideTo create a user report, please refer to our step-by-step video guide that will walk you through the entire process.