PowerCurve Customer Management


How important are customer relationships to your business?

In an environment where customers are encouraged to look for the best deal and switch suppliers, customer experience is an increasingly important part of maximising customer retention. This, alongside current economic uncertainties means that you need to know your customer now more than ever. How they want to interact with you, how their financial circumstances have changed since onboarding and how receptive they will be to upcoming product releases or marketing campaigns you have planned. PowerCurve Customer Management gives you the ability to turn analytic insights into a coordinated set of decisions.

How can PowerCurve Customer Management benefit your business?

 

Reduce the risk of bad debt

Identify and assist vulnerable customers before they enter collections.

 

Increase revenue

Discover opportunities within your existing customer base.

 

React to market changes

Create and edit your decision strategies in line with market conditions.

 

Reduce operational costs

Introducing automation means you can cut down on time consuming manual tasks.

How can PowerCurve Customer Management help inform your decisions?

 

How can you use PowerCurve Customer Management to improve your customer interactions?

Pricing Price at competitive levels to provide customers with the best deal whilst controlling risk.
Limit Management Make proactive and reactive limit changes based on a customer’s changing circumstances. Automatically authorise extended credit limits for good customers, based on not only risk, but also projected lifetime value.
Cross-sell and up-sell Identify opportunities to meet a wider range of customer needs to improve targeting and coordination of outbound marketing campaigns.
Utilisation Proactively contact customers who have accounts with potential untapped value to make the most of your services.
Customer retention Reduce attrition by identifying customers at risk and offer incentives to retain them and show that you value their custom.
Debt control Carry out regular customer reviews to detect early signs of vulnerability.

To find out how PowerCurve Customer Management can maximise your customer relationships, call us on 0844 481 5368.

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Get in Touch

Telephone: 0844 481 5638

Make intelligent decisions throughout the customer lifecycle:

 

PowerCurve Originations

Are you accepting the right business at point of application?


 

PowerCurve Collections

Improve your collections strategies


 

Customer Management Data

Find out more about our customer management data solutions

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