Financial services
Resources on accessibility and disability support in the financial services sector.
FCA: Our Consumer Duty focus areas >
FCA: The Financial Lives Survey >
FCA: Consumer Duty sets higher standards for financial services customers >
FCA: Credit Information Market Study Final Report >
FCA: Key findings from their review of payments firms’ implementation of the Consumer Duty >
FCA: Speech by Sheldon Mills, executive director of consumers and competition delivered at the Consumer Duty: 1 year on event. Read now >
FCA: Consumer Duty implementation: good practice and areas for improvement >
Building Societies Association: Safe Spaces – How a colleague idea and minimal costs can make a big difference >
Lending Standards Board: Access for d/Deaf customers in banking & credit >
Lending Standards Board: Financial Inclusion Report for Improved Access for d/Deaf Community in Banking & Credit Industries launched by the LSB >
Utilities and Telecoms
Resources on accessibility and disability support in the utilities and telecoms sectors.
Read the latest publication of the Ofgem Vulnerability Strategy on 15 April 2025.
Ofwat: Support-for-All will be a national, secure, cross-sector platform sharing Priority Services Register (PSR) and other vulnerability data between water, energy, telecommunication and support organisations, ensuring a better experience for vulnerable customers. Read more >
Ofwat: Priority services registers - a consultation on standards for water companies in England and Wales. Read now >
Ofwat: Final guidance for all water companies in supporting household customers in England and Wales and non-household customers in Wales who need extra help accessing water and wastewater services. Read now >
Ofgem: Consumer vulnerability protections >
Citizens Advice: Response to Ofwat’s consultation: PR24 and beyond >
Ofcom: Ofcom's work for vulnerable people >
PCMag: This 'AI Granny' Bores Scammers to Tears >
PSR: The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.