Know your Customer (KYC) Compliance

Verify customers digitally

Use Experian Onboarding to verify customers with the right level of assurance for the customer, channel, product and risk policy.

Digital journeys can combine eIDV, document verification, biometric or liveness checks, bank account verification, fraud signals, contact data and AML screening.

Configure risk-based journeys

Apply the right checks at the right time by configuring onboarding journeys, risk rules and approval routes to your policy, risk appetite and regulatory obligations. Every customer is verified, but not every customer should be interrupted.

Related links

What is KYC vs KYB vs an AML check?

KYC guide

Remediate existing customer records

KYC remediation helps firms address gaps in existing customer data, refresh outdated records and prioritise exceptions that may affect compliance, screening or risk assessment.

We help strengthen the customer data foundation, while Experian CLM can route remediation activity, outreach, evidence capture, approvals, MI and audit.

Related links

Remediating financial crime checks at a UK bank

Understand business relationships

Where customers are businesses, KYB checks help verify the organisation, ownership and control, UBOs, connected parties, business activity, sector and geography indicators. Experian helps firms go beyond confirming that a business exists, supporting a clearer view of where risk may sit and when enhanced due diligence may be needed.

Related links

Can using multi-source data help detect financial crime?

Why multi-sourced third-party data is key for detecting and preventing financial crime

Giving financial crime the red flag

Manage KYC action and evidence

KYC processes need to be consistent, auditable and easy to run. Experian CLM helps teams manage reviews, outreach, reverification, enhanced due diligence, approvals and escalations through controlled workflow, with MI and audit trails that help evidence what happened at each stage of the decision process.

Related links

Experian report insight: 82% of UK customers trust behavioural biometrics to prevent fraud

What is KYC vs KYB vs an AML check?

Checklist: How do I undertake KYC? - KYC guide

Identity verification for new customers

New customer journeys need to establish trust quickly, without adding unnecessary friction. Experian Onboarding helps firms verify customers using the right level of assurance for the customer, channel, product and risk policy.

Digital journeys can combine data-led identity verification, document checks, biometric or liveness checks, bank account verification, fraud signals, contact data and AML screening. Where confidence is high, customers can progress more smoothly. Where more assurance is needed, the journey can step up to targeted evidence capture or review.

Enhanced due diligence 

Enhanced due diligence is needed when customer risk, policy triggers or missing evidence require deeper review. This may include additional identity checks, document verification, Source of Wealth or Source of Funds evidence, business ownership context, adverse media review or further screening investigation.

Experian CLM helps teams manage enhanced due diligence through controlled workflow, targeted outreach, approvals, evidence capture, MI and audit. This helps firms focus deeper review where risk genuinely requires it, while avoiding unnecessary disruption for customers who do not need additional intervention.