Local Government solutions and data

Simple verification

Being able to accurately identify individuals quickly is essential, saving time and resources. Used alongside the government’s IDaaS platform, services like our Instant Document Verification  can help validate personal documents, with minimal input and effort.

Maintain council data

As people’s lives change, so does their data. As a result, your data can become outdated very quickly. Comparing records through bureau data helps to minimise data decay.

Related links

The State of Data Report: The Role of Data Quality in the UK Public Sector

Meet local government regulatory requirements

Data collected, stored, and used by local governments must meet certain regulatory requirements. And keeping up with ever-changing legislation can be challenging. Using tools such as our GDPR Data Integrity Assessment and Data Health Check will help ensure records are stored in line with all relevant requirements.

Make your data work harder

Better data means better decisions and better outcomes. Enhance your data and access comprehensive behavioural, demographic, and socio-economic information about your community with services such as our Mosaic Public Sector tool.

Related links

Experian’s Mosaic allowed Salford City Council to segment their audience for a better understanding of how and where to address various public health issues

Communicate better

When you understand the complex needs of your community, you can identify how your citizens prefer to engage with their local government. Knowing whether your residents prefer to communicate via telephone, text message, online, or face-to-face will enable you to develop the best-fit solution for the population.

Deliver a clearer journey

With well-organised, shared, data sets you can ensure a clear and consistent journey, not only with members of the public but also between local government departments and services.

Cross-check applications

The best point to spot fraud is during the application process, preventing any issues such as Single Person Discount and empty property fraud, social housing fraud, and Housing Benefit fraud further down the line, saving money and resources.

Tools such as Detect and Hunter intelligently use data to authenticate individuals and cross-check applications against previous records, mortality data, and internal data.

Quickly assess eligibility

When assessing whether applicants are eligible for services such as social housing, healthcare, and other benefits, local departments need to move quickly and efficiently.

Using the right data and tools, it’s possible to confirm an applicant’s eligibility based on your own criteria.

Spot edge cases

Using intelligent data matching tools, you can discover hidden incidences of fraud and detect priority risk cases, such as council tax Single Person Discount errors. This can recover significant lost revenue for local councils and governments.

Related links

Case Study: Central Sussex Councils - reducing Single Person Discount fraud

Means assess citizens

Means assessing your citizens enables you to make appropriate offers to local government service applicants while reducing the risk of bad and irrecoverable debt.

With tools such as our Affordability check, you can gain an accurate insight into an individual’s financial situation, lowering the risk for both parties.

Better understand debtors

Having a better understanding of those who owe you money allows you to understand the reasons for their debt and develop payment plans based on their individual circumstances and needs.

Services such as PowerCurve Collections enable you to assess an individual’s financial situation, so you can offer them a fair, realistic solution.

Related links

How are customers keeping up with essential bills during the cost-of-living squeeze?

Anticipate issues

Debt collection is impacted by multiple external factors. Widespread changes in financial circumstances and increasing financial pressures can lead to significant problems repaying debts across your communities. This then increases the level of demand on your collections teams.

Services such as our Bureau Insights will help you predict broad trends and stay ahead of the curve to ensure you can effectively staff for demand before problems occur.

Deal with volume

As volumes increase, processing debt cases can be both costly and resource-intensive.

Automating collections and approvals processes cuts costs and frees up your staff to focus on more complex cases. And automation doesn’t have to mean removing the human element from the process: with the right tools, your collections can remain sensitive to individual circumstances.